Terms and Conditions

These Terms and Conditions will apply to the purchase of goods by you (the customer or you).

We are Shroot Ltd a company registered in England and Wales under Shroot Ltd, company number 13048976 whose registered office is at 7 Herbert Terrace, Penarth, CF64 2AH  (the Supplier or us or we).

These are the terms on which we sell all Goods to you.  By ordering any of these Goods, you agree to be bound by these Terms and Conditions. 


Consumer – an individual action for purposes which are wholly or mainly outside his or her trade, business, craft or profession;

Contract – the legally-binding agreement between you and us for the supply of Goods;

Delivery Location – the Supplier’s premises to other location where the Goods are to be supplied, as set out in the Order;

Durable Medium – paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store information in a way accessible for future reference for a period that is long enough for the purposes of the information and allows the unchanged reproduction of the information stored;

Goods – the goods advertised on the Website that we supply to you of the number and description as set out in the Order

Order – the Customer’s order for the Goods from the Supplier as submitted following the step by step process set out on the Website;

Privacy Policy – the terms which set out how we will deal with confidential and personal information received from you via the Website;

Website – our website www.shroot.co.uk on which the Goods are advertised.


Contacting us

You can contact us in the following ways:

Facebook @helloshroot

Email hello@shroot.co.uk

Telephone 02922 646046



The description of the Goods is as set out in the Website, catalogues, brochures or another form of advertisement.  Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of the Goods supplied.

In the case of any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate.

All Goods which appear on the Website are subject to availability.

We can make changes to the Goods which are necessary to comply with any applicable law or safety requirement.  We will notify you of these changes.


Personal Information and Registration

If you subscribe to our website you must enter your email address. 

We many contact you by using email or other electronic communication methods and you expressly agree to this.


Basis of Sale

The description of the Goods in our website does not constitute a contractual offer to sell the Goods.  When an Order has been submitted on the Website, we can reject it for any reason, although we will try and tell you the reason without delay.

The Order process is set out on the Website.  Each step allows you to check and amend any errors before submitting the Order.  It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the sale of Goods ordered only when you receive and email from us confirming the Order (Order Confirmation).  You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors.  We are not responsible for any inaccuracies in the Order placed by you.  By placing an Order you agree to us giving you information of the Contract by means of an email with all information in it (i.e. the Order Confirmation).  You will received the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract.

Any quotation is valid for a maximum period of 10 days from its date, unless we expressly withdraw it at an earlier time.

No variation of the Contract, whether about description of the Goods, Fees or otherwise , can be made after it has been entered not unless the variation is agreed by the Customer and the Supplier in writing.

We intend that these Terms and Conditions apply only to a Contract entered into by you as a Consumer.  If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you e.g. by giving you rights as a business.


Price and Payment

The price of the Goods and any additional delivery of other charges is that set out on the Website at the date of the Order or such other price as we may agree in writing.

You must pay by submitting your credit or debit car details with your Order or by using a Paypal account and we can take payment immediately or otherwise before delivery of the Goods.


Vouchers, Discounts and Competitions

Discount codes or vouchers supplied by us must be applied at the checkout in order to benefit from a discount.    They cannot be used for discounts on postage or delivery charged unless otherwise stated.

A voucher, discount or competition will also have its own specific terms and conditions that apply.

We reserve the right to cancel, extend or change discounts, vouchers or competitions at any time without prior notice.


Personalised Products

A Personalised Product includes personalised content specified by you.  It is up to you to ensure that the content you have contributed for inclusion on a Personalised Product is correct e.g. is within the maximum number of words allowed and correctly spelt.  Please ensure you check your order on screen carefully to check all the details are correct before placing an order.

We do not permit Personalised Products to include any content which:

- is offensive, abusive, threatening or defamatory

- may cause upset or embarrassment to any person or be considered harassment

- is pornographic, offensive, promotes discrimination of any kind or incites hatred or violence

- contravenes any applicable law or encourages any unlawful act



We will deliver the Goods to the Delivery Location by the time or within the agreed period or, failing any agreement, without undue delay. 

The dispatch day is the date that an item is sent.  Orders are dispatched within 24 hours of placing an order (Mon-Fri, except on Bank Holidays). 

Delivery costs are as stated on the website FAQs and are shown at the checkout stage before you place an order.  We reserve the right to change these costs at any time.

Products are delivered by the Royal Mail who aim to deliver the next working day, including Saturdays.

When ordering multiple goods as part of the same order, we cannot guarantee that multiple items within the same order will be delivered in the same package or at the same time.

We are not responsible or liable for delays outside our control.

In any case, regardless of events beyond our control, if we do not deliver the Goods on time, you can (in addition to any other remedies) treat the Contract at an end if:

  • We have refused to deliver the Goods, or if delivery on time is essential taking into account all the relevant circumstances at the time the Contract was made, or you said to us before the Contract was made that delivery on time was essential; or

  • After we have failed to deliver on time, you have specified a later period which is appropriate to the circumstances and we have not delivered within that period.


If you treat the Contract at an end , we will (in addition to other remedies) promptly return all payments made under the Contract.

If you were entitled to treat the Contract at an end, but do not do so, you are not prevented from cancelling the Order for any Goods or rejection Goods that have been delivered and if you do this, we will (in addition to other remedies) without delay return all payments made under the Contract for any such cancelled or rejected Goods.  If the Goods have been delivered you must return them to us or allow us to collect them from you and we will pay the costs of this.

If any Goods form a commercial unit (a unit is a commercial unit if division of the unit would materially impair the value of the Goods or the character of the unit), you cannot cancel of reject the Order for some of those Goods without also cancelling or rejecting the Order for the rest of them.

We do not generally deliver to addresses outside England and Wales, Scotland, Northern Ireland, the Isle of Man and Channel Islands.  If however we accept an Order for delivery outside that area, you may need to pay import duties or other taxes, as we will not pay them.

You agree that we may deliver the Goods in installments if we suffer a shortage of stock or other genuine and fair reason, subject to the above provisions and provided you are not liable for extra charges.

If you or your nominee fail, through no fault of ours, to take delivery of the Goods at the Delivery Location, we may charge the reasonable costs of storing and redelivering them.

The Goods will become your responsibility from the completion of delivery or Customer collection.  You must, if reasonably practicable, examine the Goods before accepting them.


Risk and Title

Risk of damage to, or loss of, any Goods will pass to you when the Goods are delivered to you.

You do not own the Goods until we have received payment in full.  If full payment is overdue or a step occurs towards your bankruptcy, we can choose, by notice to cancel any delivery and end any right to sue the Goods still owned by you, in which case you must return them or allow us to collect them.


Withdrawal, returns and cancellation

You can withdraw the Order by telling us before the Contract is made, if you simply wish to change your mind and without giving us a reason, and without incurring any liability.

This is a distance contract (as defined below), which has the cancellation rights (Cancellation Rights) set out below.  These Cancellation Rights, however do not apply to a contract for the following goods (with no others) in the following circumstances:

  • Goods that are made to your specifications or are clearly personalised;

  • Goods which are liable to deteriorate or expire rapidly


Also, the Cancellation Rights for a Contract cease to be available in the following circumstances:

  • In the case of any sales contract, if the goods become mixed inseparably (according to the nature) with any other items after delivery



Right to cancel

Subject as stated in these Terms and Conditions, you can cancel this contract within 14 days without giving any reason.

The cancellation period will expire after 14 days from the day on which you acquire, or a third party, other than the carrier indicated by you, acquires physical possession of the last of the Goods.  In a contract for the supply of goods over time (i.e. subscriptions), the right to cancel will be 14 days after the first delivery.

To exercise the right to cancel, you must inform us of your decision to cancel this Contract by a clear statement setting out your decision (e.g. a letter sent by post or email) and must show clear evidence of when the cancellation was made.


Effects of cancellation in the cancellation period

Except as set out below, if you cancel this Contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).


Deduction for Goods supplied

We may make a deduction from the reimbursement for loss in value of any Goods supplied, if the loss is the result of unnecessary handling by you (i.e. handling the Goods beyond what is necessary to establish the nature, characteristic and functioning of the Goods e.g. it goes beyond the sort of handling that might be reasonable allowed in a show).  This is because you are liable for that loss and, if that deduction is not made, you must pay us the amount of that loss.


Timing of reimbursement

If we have not offered to collect the Goods, we will make the reimbursement without undue delay, and not later than:

  • 14 days after we receive back from you any Goods supplied , or

  • (if earlier) 14 days after the day you provide evidence that you have sent back the Goods.


If we have offered to collect the Goods or if no Goods were supplied, we will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this Contract.

We will make the reimbursement using the name means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event you will not incur any fees as a result of the reimbursement.


Returning Goods

If you have received Goods in connection with the Contract which you have cancelled, you must send back the Goods or hand them over to us without delay and in any event not later than 14 days from the day on which you communicate to us your cancellation of this Contract.  Please contact us for the return address.  The deadline is met if you send back the Goods before the period of 14 days has expired. 

You agree that you will have to bear the cost of returning the Goods if you have simply changed your mind.  We will refund the cost of delivery (standard delivery), if you are returning the Goods because of an error on our part.

For the purposes of these Cancellation Rights, these words have the following meanings:

  • A distance contract – a contract concluded between a trader and a consumer under an organized distance sales or service-provision scheme without the simultaneous physical presence of the trader and the consumer, with the exclusive use of one or more means of distance communication up to and including the time at which the contract is concluded;

  • Sales contract – a contract under which a trader transfers or agrees to transfer the ownership of goods to a consumer and the consumer pays or agrees to pay the price, including any contract that has both goods and services as its object.


Conformity and Guarantee

We have a legal duty to supply to Goods in conformity with the Contract, and will not have confirmed if it does not meet the following obligation.

Upon delivery , the Goods will:

  • Be of satisfactory quality;

  • Be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely , or it is unreasonable for you to reply, on our skill and judgement) and be fit for any purpose held out by us or set out in the Contract; and

  • Confirm to their description


It is not a failure to conform if the failure has its origin in your materials.

We will immediately, or within reasonable time, give you the benefit of the free guarantee given by the manufacturer of the Goods.  Details of the guarantee, including the name and address of the manufacturer, the duration and territorial scope of the guarantee, are set out in the manufacturer’s guarantee provided with the Goods.  This guarantee will take effect at the time the Goods are delivered, and will not reduce your legal rights.


Successors and our sub-contractors

Either party can transfer the benefit of this Contract to someone else, and will remain liable to the other for its obligations under the Contract.  The Supplier will be liable for the acts of any sub-contractors who it chooses to help perform its duties.


Circumstances beyond the control of either party

In the event of any failure by a party because of something beyond its reasonable control:

  • The party will advise the other party as soon as reasonably practicable; and

  • The party’s obligations will be suspended so far as is reasonable, provided that that part will act reasonably, and the party will not be liable for any failure which it could no reasonably avoid, but this will not affect the Customer’s above rights relating to delivery and any right to cancel, below.



Your privacy is critical to us.  We respect your privacy and comply with the General Data Protection Regulations with regard to your personal information.

These Terms and Conditions should be read alongside, and are in addition to our policies, including our Privacy Policy and Cookies Policy.

For the purposes of these Terms and Conditions:

  • ‘Data Protection Laws’ means any applicable law relating to the processing of Personal Data, including but not limited to the Directive 95/46/EC (data Protection Directive) or the GDPR.GDPR’ means the General Data Protection Regulation (EU) 2016/679.

  • ‘Data Controller’ ‘Personal Data’ and ‘Processing’ shall have the same meaning as in the GDPR.


We are a Data Controller of the Personal Data we Process in providing Goods to you.

Where you supply Personal Data to us so we can provide Goods to you, and we Process that Personal Data in the course of providing the Goods to you, we will comply with our obligations imposed by the Data Protection Laws;

  • Before or at the time of collecting Personal Data, we will identify the purposes for which information is being collected;

  • We will respect your rights in relation to your personal Data; and

  • We will implement technical and organizational measures to ensure your Personal Data is secure.

  • For any enquiries or complaints regarding data privacy, you can e-mail hello@shroot.co.uk


Excluding liability

All liability is excluded for any failure in the performance of or any defect in the seeds supplied and for any other loss or damage including, without prejudice to the totality hereof, any failure total or partial of the resultant crop since such failure can depend on so many natural and other factors beyond the our control.

The Supplier does not exclude liability for;

  1. any fraudulent act of omissions;

  2. or (ii) for death or personal injury caused by negligence or breach of the Supplier’s other legal obligations. 

Subject to this, the Supplier is not liable for

  1. loss which was not reasonably foreseeable to both parties at the time when the Contract was made,

  2. or (ii) loss (e.g. loss of profit) to the Customer’s business. Trade, craft of profession which would not be suffered by a Consumer – because the Supplier believed the Customer is not buying the Goods wholly or mainly for its business, trade, craft or profession.


Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the lay of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints in the following way:  If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.